In order to properly comply with US Export Control Laws & Regulations, any terminal products that are sent in for service from outside the U.S. will be required to have all biometric software applications removed prior to returning the device to Motorola. Please ensure that you have uninstalled the biometric software application before packing up the device for service against an RMA number.

Requests for repairs on the following products:

MW800 Rugged Mobile Workstation
ML900 Rugged Laptop

In the US: Fill out and send the request form.
Instructions for filling out and sending the form.

In Canada: Fill out and send the request form: English or Française
Instructions for filling out and sending the form

Click Here for a Guided Tour of an RMA. Here is where you can learn how to create a Return Material Authorization. With the MySymbolCare On-Line RMA Repair Guide you can learn how to navigate the site, find detailed statues of your repairs, and check on symbol product warranty.

For browser recommendations or if you experience any technical issues while accessing our site please refer to our FAQ: Answers to questions about MySymbolCare access.